I want to tell you a story about one man, you may not have heard of, who built his company on two guiding principles, that not only helped him make a ton of money but build something extraordinary in the process. Meet Bryan Johnson, the founder of Braintree which was bought in 2013 by eBay for $800 million. I heard his story on the Tim Ferriss Show (Tim Ferriss' podcast), which is my favorite podcast because Tim does an incredible job asking questions to deconstruct excellence and world class performers in all walks of life. Bryan built his company from the ground up starting with nothing by focusing every effort on two simple, yet profound guiding principles:
1. he wanted his employees to rave about the company
2. he wanted his customers to rave about the company
Bryan wanted his company to be exceptional for the way they treated each other and their customers. Everything was built on relationships and cultivating stronger bridges. Bryan wanted his employees to go home each day and tell their families how much fun they had and how great their work environment was. He wanted them to leave work each day full of energy, so they could have a great time at home instead of being so drained at the end of the day, all they wanted to do was sit down on the couch and turn on the latest Netflix show. He wanted their spouses to come up to him at company social functions and tell him that they had never seen their spouse so invigorated to go to work! Imagine that!! Bryan was looking to go above and beyond with customers in the same way. With this simple yet difficult approach, he built a company that created something exceptional and impactful in people's lives that carries far beyond the bottom line of dollars and cents.
As leaders we need to ask ourselves how can we create more environments like this? I believe we desperately need to create more environments like this in our schools, businesses, sports and lives to flourish and fulfill our greatest needs as human beings. We need everyone engaged, and this will not come by force but instead will be cultivated with a certain philosophy and approach that is sustainable.
The great civil rights leader Howard Thurman might have said it best:
"Don't ask yourself what the world needs. Ask yourself what makes you come alive, and go do more of that because what the world needs, is more of us, all of us, to come alive."
If you like these posts, please share them with your friends and tell them to subscribe to this newsletter.
A Disciplined Mind~training your mind to excel in sports, business and life
Subscribe to receive updates directly to your email.
Follow me on Twitter:
Follow me on Facebook: